Insights

News, Articles & Blogs

Dispatches on leadership, AI, transformation, and the human edge in an age of machine intelligence.

Is Customer Loyalty Dead?

The world has evolved dramatically over the past several years. So have the dynamics of customer loyalty.

When Value Becomes Long-Term

It’s a view of value that goes far beyond price tag or profit margin. Value is truly multifaceted—emotional, tactile, even

5 Inspirational Mantras For 2013

Inspiration can come from anywhere and anyone. Mine often comes from books and movies–books and movies that combine life stories

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