Insights

News, Articles & Blogs

Dispatches on leadership, AI, transformation, and the human edge in an age of machine intelligence.

Is Customer Loyalty Dead?

The world has evolved dramatically over the past several years. So have the dynamics of customer loyalty.

Why Innovation Fails

In an age of unanswerable questions, asking the right question might just be the answer.

The Paradox of Doing More

Between trying to survive, lead, and create with multiple simultaneous projects, it’s been a busy year. I am often asked

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