Insights

News, Articles & Blogs

Dispatches on leadership, AI, transformation, and the human edge in an age of machine intelligence.

Is Customer Loyalty Dead?

The world has evolved dramatically over the past several years. So have the dynamics of customer loyalty.

To Exist Is to Change

Tomorrow is today. If we or our organizations are waiting for things to get better, we’re missing the point: It’s

The Paradox of Doing More

Between trying to survive, lead, and create with multiple simultaneous projects, it’s been a busy year. I am often asked

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