Is Customer Loyalty Dead?

The world has evolved dramatically over the past several years. So have the dynamics of customer loyalty.

When Value Becomes Long-Term

It’s a view of value that goes far beyond price tag or profit margin. Value is truly multifaceted—emotional, tactile, even spiritual.

How Do We Create Long Lasting Value?

The implicit — and explicit — expectation is that businesses should “do good” for others, should create something valuable to the world. The question, of course, is how?

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